"By ignorance we err, and
by mistakes we learn." Roman proverb.
According to the dictionary, error is "unwise or
wrong action." Sure ... the dictionary does not
explain unwise or wrong about what ... or to whom.
We may then redefine the error as "the action that
produces an undesirable outcome for somebody." This
"someone" I can be myself, or, in the organizational
context, could be the manager, customer, etc..
What to do when someone makes a mistake? Many times
we punish (or self-punish us if that "someone" is
us). I wonder what the punishment is an effective
way to treat an error? Which is what makes the
punishment? Generally, fear, resentment, shame,
stress, guilt, low self esteem ... Is it better that
our ability to operate more effectively at another
time? I really do not think so.
"Remember that in life
there are no failures, only results. Think of one thing: "Success is the
result of good decisions, good decisions are the result of experience and
expertise is often the result of wrong decisions". What can you learn from
past mistakes that will be useful to improve your life?" A. Robbins
In addition to solving a problem What other issues
are important when we make a decision?
Display / Acknowledge the error: For
further action as possible is essential to recognize the error as such,
which we do not usually easy, mainly because this culture of punishment /
fear in which we operate.
Search for Repair: What damage caused
this mistake? Is there any way to repair the damage? If so, I can forgive,
or forgive, or offer my apologies to the plaintiff?
Learn: Take the error as a learning
space is what makes the difference between failure and success. Is what
allows us, in the future, a better result.
"When you understand the
human condition is the imperfection of the intellect, and not embarrassing
mistakes, but errors persist." George Soros
Thanks to my mistakes of yesterday, I was able to
grow. Thanks to my mistakes today, tomorrow will be a better person.
No farmer should be
aware that a good harvest requires good seed,
fertilizer and constant watering good. It is also
obvious that those who cultivate the land is not for
impatient with the seed sown and shouts with all his
might: "Grow, damn you!"
There is something very strange happens to the
Japanese bamboo and transforms it unfit for
impatient: Planting the seed, fertilizer and
watering you deal with constantly.
During the first months appreciable nothing happens.
In fact nothing happens to the seed during the first
seven years, so much so that a novice grower would
be convinced he bought seeds infertile.
However, during the seventh year in a period of only
six weeks the bamboo plant grows over 30 meters!
Does it take six weeks to grow?
No. The truth is that it took seven years and six
weeks to develop.
During the first seven years of apparent inactivity,
this bamboo was generating a complex root system
that would allow it to sustain the growth that would
have after seven years.
However, in everyday life many people try to find
quick solutions, triumphs in a hurry, without
understanding that success is simply the result of
internal growth and that this takes time.
Perhaps for the same impatience, many of those who
aspire to short-term results, they leave just as
suddenly as they were about to achieve the goal.
It is difficult to convince the impatient
successfully reach only those who struggle to
persevere and know to wait for the right time.
Similarly, we need to understand that many times we
to situations that will believe that nothing is
happening. And this can be extremely frustrating.
In those moments (we all have), remember the
ripening of Japanese bamboo, and accept that until
the arms go down, or abandoned for not "see" the
result expected if something is happening within us:
we are growing, maturing.
Those who do not give up, they gradually and
imperceptibly creating habits and temper that will
allow them to sustain success when it finally
The triumph is a process that takes time and
dedication. A process that requires learning new
habits and forces us to discard others.
A process that requires change, action and
formidable skills of patience.
It is impossible to imagine a basketball team
learning without training, or a chamber music group learning without rehearsal.
But that is precisely what we expect from our organizations. We hope that people
learn when the costs of failure are high, when the staff is great threat when
important decisions are irreversible and when there is no way to simplify
complexity and shorten delays to better understand the consequences of each act.
Should it surprise us that learning is a rarity in organizations?