"The future of a
successful company is successful in its submission." Peter Drucker
There are certain lessons that have great impact
on our possibilities and our lives. For example, when we learn to stand up (as a
species and as individuals) have the ability to look from another point, we can
walk and run, we have more agility. Not only this, but to liberate our arms and
our hands is a myriad of new possibilities within our reach. Something similar
happens with language acquisition.
"Language is more than
a communication tool. It is an instrument of communication, identity,
pleasure, it builds, it cleans. It is an instrument of thought, reflection,
When we started talking, we deepen and expand our
ability to communicate. With the conversations we have (with others and with us)
we sense the world around us. Not only do we describe it, but we define its
meaning and what is possible (and desirable) in our present and future. By
learning to talk, learn to reflect, to coordinate with others to establish
harmonious relations, to express our views and needs.
"Many of the problems
of effectiveness and suffering we face in the world (of organizations and in
personal life) is related to inefficiencies presented in the form of
conversations and relationships with other... Julio Olalla
However, few of us develop our conversational
skills. We know that talk, we talk. Or, have the biological capacity to hear, we
listen to someone else. Generally, neither in our family environment, or in our
formal education, have taught us to communicate effectively.
"The converse is a
particular way of living together in coordination and the thrill of doing.
So the talk is a builder of realities. Operating in the language changes our
physiology. So we can injure or caress with the words."
Human beings do not communicate as do animals or
machines. All our human dimension is at stake. Learning to communicate is not
about to learn a technique or a recipe. Yes, however, has much to do with
building trust, respect for others and for ourselves, with our emotions and our
desires, our feelings and values.
Celebrating the human voice
When true, when the need arises to say, the human voice no one can stop. If you
refuse the mouth, it speaks for the hands, or eyes, or pores, or wherever. For
all, every last one, we have something to say to others, something that deserves
to be held by others or forgiven.
The story goes that on one occasion, a wise
teacher went to his attentive audience giving valuable lessons about the sacred
power of the word, and the influence it exerts on our lives and those of others.
- "What you say has no value" - a man who questioned what was in the audience.
The teacher listened carefully and as soon finish his sentence, he shouted out:
"Shut up, stupid! And sit down, you idiot!". To the amazement of the people, the
aforementioned filled with rage, released several curses and, when he was beside
himself, the teacher raised his voice and said, "Excuse me sir, I have offended
and ask forgiveness, accept my sincere apologies and know that I respect your
opinion, even when we disagree. "
Mr. calmed down and told the teacher: "I understand, and I apologize and accept
that differences of opinion should not be used to fight, but to look at other
The teacher smiled and said, "Excuse me, you've been this way, but that we've
all seen most clearly, the great power of words: With a few words exalted him
and calmed him with a few others."
Words are not carried by the wind, the words leave their mark, they have power
and influence positively or negatively...
"Communication" is a type of word such as "organization" is not easy to define.
One way of seeing it as "an interpersonal process of sending and receiving
symbols that have meaning." It is, therefore, that the result is an exchange of
information and sharing certain opinion between people. Thus, a measure of the
effective management of interpersonal communication is that information is
transmitted and which relationships are built.
The successful transfer of information depends largely on the nature and quality
of information received and this, in turn, depends on the nature and quality of
the relationship between the people involved. Individuals tend to experience a
personal satisfaction when they communicate and interact with friends, relatives
and others who know them well, in fact, with people you feel comfortable. They
feel the need to be on guard about the way they handle their relationships with
But managers often have to work with other people, which have not established
such relationships to achieve organizational objectives. Maybe give that lead to
misunderstandings and conflicts or disagreements often get to avoid conflicts
with the consequent increase in distrust. From the above, a lack of cooperation
emerge and unhealthy working environment. People behave with kindness and
apparently cooperate, but because of interpersonal problems that remain
unsolved, the quality of interpersonal communication is poor.
People are different and we need to understand the nature of these differences
and try to modify our interpersonal behavior to treat them.
R.Rudlow - F. Panton